TeachME is committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect, how we use it, and the choices users have regarding their personal data when using our online platform.

1. Information We Collect

We collect various types of information to provide and improve our Service. The types of information we collect may include: Personal Information: When you register for an account or use our Service, we may collect personal information such as your name, email address, phone number, billing address, and payment information. User Content: We may collect information that you provide when interacting with our Service, such as messages, feedback, and other content you submit.

2. How We Use Your Information

We use the information we collect for various purposes, including: Providing and maintaining the Service Personalizing your experience and delivering tailored content Processing transactions and payments Communicating with you, including providing customer support and sending promotional messages Analyzing usage trends and improving the quality of our Service Complying with legal obligations and protecting our rights and the rights of our users.

3. Information Sharing and Disclosure

We may share your information in the following circumstances: With Service Providers: We may share your information with third-party service providers who help us operate our Service, such as payment processors, hosting providers, and analytics providers. These service providers are authorized to use your information only as necessary to provide services to us. For Legal Purposes: We may disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or when we believe disclosure is necessary to protect our rights, investigate fraud, or comply with a judicial proceeding, court order, or legal process. In Connection with a Business Transaction: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Children's Privacy

Our Service is not directed at children under the age of 15, and we do not knowingly collect personal information from children under 15. If you believe that we have collected personal information from a child under 15, please contact us immediately, and we will take steps to remove that information from our servers.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@teachme.ae

By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy.

Safeguarding Policy for TeachME

1. Introduction

At TeachME, we are committed to maintaining a safe and respectful environment for all our tutors and students. This safeguarding policy aims to protect individuals from abuse or harm and outlines our procedures for identifying, reporting, and managing safeguarding concerns.

2. Scope

This policy applies to all staff, tutors, students, and any individuals directly involved with activities of the platform.

3. Safeguarding Principles

Safety: Ensuring the physical and emotional safety of all participants.

Respect: Treating individuals with dignity and respect.

Confidentiality: Handling all information with care and within legal boundaries.

Responsiveness: Addressing all safeguarding issues with urgency and care.

4. Responsibilities

Tutors are required to:

Maintain professional boundaries.

Report any concerns about a student’s safety to info@teachme.ae.

Undergo regular training on safeguarding principles and practices.

Students are encouraged to:

Report uncomfortable situations or abuse directly to info@teachme.ae.

Respect boundaries set by tutors and other students.

TeachME will:

Ensure all safeguarding incidents are investigated promptly.

5. Identifying Concerns

Everyone is encouraged to be vigilant and report any signs of abuse, neglect, or any other type of harm. Signs may include, but are not limited to, sudden changes in behavior, unexplained injuries, or discomfort around certain individuals.

6. Reporting Procedures

Immediate Danger: If there is immediate danger, one should contact local authorities right away. Non-urgent Concerns: Reports should be made to the safeguarding officer via the platform's designated reporting tools. Anonymity will be preserved where desired.

7. Response and Investigation

Upon receiving a report, the safeguarding officer will: Assess the information and determine the appropriate next steps. If necessary, involve local authorities and provide support to the victim during the process. Keep all parties informed about the progress of the investigation, maintaining confidentiality as required.

8. Policy Review

This policy will be reviewed annually and updated as necessary to reflect new legal and technological developments.

9. Contact Information

For any concerns or questions regarding safeguarding, please contact the Safeguarding Officer at: Email: info@teachme.ae Compliance with this policy is mandatory for all users.